PATIENT INTAKE & REGISTRATION SUPERVISOR, School of Dental Medicine, Clinical Affairs

About the role

The Clinical Care Supervisor is responsible for managing, providing guidance, and directing the daily work flow of the 1st Floor Clinical Affairs Staff. The Patient Intake Supervisor directs patient access to BUSDM through various methods.

Responsibilities

• Manage and guide the daily work flow of the 1st Floor Clinical Affairs Staff.
• Register new patients for all treatment centers in GSDM and direct them to the correct treatment center.
• Mentor the staff, provide cross training, and support a team-centered environment.
• Implement necessary changes to grow business operations.
• Work with the Predoc Practice Manager to assist with the interview process, staffing concerns, and disciplinary issues.
• Provide backup to the Practice Manager, including overseeing and documenting staff issues, addressing patient concerns, ensuring full chair utilization in clinic schedules, running Salud reports, and attending meetings.
• Direct patient access to BUSDM through outside phone calls, in-person encounters, internal referrals, and Student Discount Program registrants.
• Provide in-depth knowledge of BUSDM's processes and policies to prospective patients.
• Resolve all calls on the first call, schedule 500-600 new patient appointments per month, and maintain strong keyboarding, written, and verbal communication skills.

Requirements

• Bachelor's degree required.
• 2-3 years' experience in supervisory roles preferred.
• Strong written and verbal communication skills in English required.
• Ability to communicate clearly and effectively with patients, families, providers, and staff while maintaining confidentiality and demonstrating courtesy and respect.
• Demonstrated skills in service excellence, including active listening, problem-solving, and ability to remain calm in emotional situations.
• Demonstrated ability to apply good judgment in resolving problems independently while adhering to department guidelines.
• Attention to detail, strong organizational skills, and the ability to prioritize multiple tasks and work independently.
• Excellent interpersonal skills and ability to work well as part of a team with all levels of personnel, including management, physicians, practitioners, and staff.

Qualifications

• Must have a valid driver's license and reliable transportation.
• Must be able to lift up to 20 pounds.

Skills

• Effective communication skills.
• Customer service skills.
• Problem-solving abilities.
• Attention to detail.
• Organizational skills.
• Teamwork and collaboration.

Benefits

Salary range: Minimum $53,200.00 - Maximum $71,900.00. The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, training, and internal pay comparison.

Pay

Grade 47, starting at minimum $53,200.00.

Schedule

Full-time/Regular, located on the 1st floor, reporting directly to the Practice Manager.