Associate Clinical Supervisor

About the role

At Groups, the Associate Clinical Supervisor will play a key role in our organization by supporting the delivery of high-quality care. You will be responsible for achieving quality goals and for helping to implement new clinical protocols and initiatives. You will serve as a role model, reflecting the organization’s treatment philosophy, goals and policies to colleagues and members. The Associate Clinical Supervisor will manage a team of 2-6 counselors across multiple offices and will carry a caseload of 4-6 groups. This role reports to the Clinical Director.

Responsibilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
• Coach clinical staff on managing complex cases, improving their independent, clinical skills and adhering to clinical policies and procedures.
• Provide direct/in-person clinical oversight and support on a regular basis.
• Drive great clinical outcomes for our members by performance managing substance abuse counselors to meet the organization’s companywide key performance indicators.
• Conduct individual and group clinical supervision to develop skills and drive performance improvement (and document as appropriate).
• Conduct direct observation of counseling services (intake and group) to provide appropriate feedback and coaching to staff.
• Partner with the Regional Director to ensure all day to day functions run smoothly in order to deliver high quality care.
• Address quarterly chart review trends and provide additional training/support, as needed, to ensure clinical documentation meets internal and external expectations.
• Ensure clinical documentation is submitted in a timely manner.
• Assist in preparations for site audits (e.g., state licensing, accreditation, managed care).
• Provide Counselor coverage (PTO or illness) or other direct clinical services as appropriate or assigned.
• Participate in the interview process for Counselors.
• Perform quarterly/annual performance reviews for Clinical Staff and manage HR issues, working with State Director, HR and Clinical Director.
• Help roll out new clinical protocols and product offerings.
• Identify and act on opportunities for improved performance.
• Participate in Quality & Compliance related initiatives as appropriate.
• Ensure all new Counselors are trained effectively and fully understand the organization’s treatment model, policies & procedures, and values.
• Identify staff training needs to meet quality goals and ensure those needs are met.
• Support development of local or central training content, as subject matter expert.
• Support successful launch of new locations, including hiring, community outreach, and demand generation