Patient Guest Rep
About the role
The Patient Guest Representative serves as the liaison between patients and hospital staff, including nurses and doctors, with the goal of improving customer satisfaction scores. This role involves minimal data entry, direct patient and guest interaction, performing visitor management and required regulatory screenings, and documenting information in visitor logs. The representative is also responsible for escorting patients, answering questions and phones, transferring calls, and maintaining the neatness of work and waiting areas. They must maintain a minimum standard of productivity, quality, and performance while adhering to set policies and procedures. Additionally, the role assists with training new employees and implementing new processes, policies, and procedures.
Responsibilities
- Minimal data entry
- Direct patient and guest interaction
- Performing visitor management and required regulatory screenings
- Documenting information in visitor logs
- Escorting patients
- Answering questions and phones
- Transferring calls
- Maintaining the neatness of work and waiting areas
- Maintain a minimum standard of productivity, quality, and performance while adhering to set policies and procedures
- Assisting with training new employees and implementing new processes, policies, and procedures
Requirements
- A high school diploma is required.
- An Associate's Degree from an accredited college or university is highly preferred.
- Exceptional customer service skills are required.
- Demonstrated customer service experience is required.
- Proficiency with Google Suite is required.
- Familiarity with Epic system is preferred.
Qualifications
This job will be authorized 80.00 hours bi-weekly.
Skills
- Customer service skills
- Google Suite proficiency
- Epic system familiarity (preferred)
Benefits
N/A
Pay
N/A
Schedule
N/A