Patient Front Desk Rep

About the role

Labcorp is seeking a Patient Intake Rep to join our team in Columbia City, IN. Our Patient Intake Representatives are the face of the company and are the point of contact for our patients.

Work Schedule

Monday – Friday 7:00am – 4:00pm, with rotating Saturdays.

Responsibilities

• Schedule patient appointments and greet patients upon appointment arrival
• Ensure a welcoming environment for all patients and visitors
• Assist patients with registration and check in procedures
• Data entry of patient demographics and billing information
• Verification of insurance coverage and collect/post payments to patient accounts
• Collect and prepare specimens for testing and analysis when needed
• Call physician offices to confirm the accuracy of test orders
• Monitor and log patient wait times on a regular basis
• Notify the supervisor of any patient issues in a timely manner
• Promote and provide information about Labcorp patient services
• Manage office supplies to ensure proper inventory levels
• Open and close the office when necessary
• Perform administrative and clerical duties as necessary

Minimum Qualifications

• High School Diploma or GED or equivalent
• 1 year or more of customer service experience

Preferred Qualifications

• 1 year or more of patient facing healthcare experience

Additional Job Standards

• Experience working in a team environment
• Strong data entry and organizational skills
• High level of attention to detail
• Proficient in MS Office
• Flexibility to work overtime as needed
• Able to pass a standardized colorblindness test

Benefits

• Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan
• Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan
• Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO

PST's may be eligible for participation in the PST Incentive Plan, which pays a quarterly bonus based on performance metrics.