Patient Food Service Rep

Join our team at INTEGRIS Health Baptist Medical Center in Oklahoma City, OK.

About the Team

INTEGRIS Health, Oklahoma’s largest not-for-profit health system, is seeking a dedicated caregiver to join us in our mission to partner with people to live healthier lives.

Benefits

• Front-loaded PTO
• Medical benefits through the extensive INTEGRIS Health network
• Financial assistance for continued education
• 24/7 mental health support

Responsibilities

• Clerical processing of all diet orders, nourishment orders, diet instructions, consults, menu distribution, and pick-up
• Assisting patients with menu selections
• Adhering to National Patient Safety Goals as appropriate based on the level of patient contact
• Utilizing software to update and modify patient menus prior to meals, update patient meal preferences, tally menu items for production areas, and process all computer diet order requests in a timely manner
• Answering telephones, transcribing messages, and processing information upon receipt
• Maintaining general knowledge of therapeutic diets to ensure meal orders are processed accurately
• Maintaining the privacy, safety, and dignity of patients by observing confidentiality and adhering to safety and sanitation standards
• Providing excellent customer service and maintaining a positive attitude towards patients, hospital staff, and visitors
• Working under stress when confronted with situations where work speed is critical
• Assisting patients in making menu selections according to their diet order
• Delivering trays with focus on presentation, meal accuracy, and meal temperature, ensuring timely delivery
• Ensuring patient safety when delivering trays
• Delivering the correct tray to the correct patient using two patient identifiers
• Reporting to leader as assigned

This position may have additional or varied physical demand and/or respiratory fit test requirements. Hazards and adverse working conditions are minimal if standard precautions are used when necessary.

Requirements

• Previous customer service and/or call center experience helpful
• 6 months experience in hospital food service, as a diet clerk, or in a related field, preferred
• Education towards a 4-year degree or an Associate's degree in Nutrition/Dietetics or completion of a Certified Dietary Manager program may be substituted for experience
• Demonstrates interpersonal and communication skills, both written and verbal
• Requires strong organization skills, accuracy, and attention to detail
• Working knowledge of web-based software; ability to adapt to changes in software programs
• Typing 20 wpm
• Must be able to effectively communicate in English