PATIENT FLOW MANAGER, HOSPITAL / HEALTHCARE

TouchPoint, Support Services, provides customer-focused support services, including healthcare housekeeping, laundry processing management, patient transportation, and food service. We are a team of committed and talented individuals dedicated to quality, exceptional customer service, and unequivocal results.

About the role

We are seeking a Patient Flow Manager to lead and support Patient Flow Coordinators and Patient Transport associates within a hospital environment. This role is ideal for a customer-focused leader who enjoys developing teams, improving processes, and ensuring timely, efficient patient movement throughout the facility. As a key member of the support services leadership team, you will work closely with hospital departments to enhance operational efficiency, improve patient satisfaction, and ensure exceptional service delivery.

Responsibilities

• Lead, coach, and develop a team of Patient Flow Coordinators, Constant Observers, and Patient Transport associates
• Oversee daily patient transportation operations to ensure safe, timely, and efficient patient movement throughout the hospital
• Monitor and support dispatch operations, workflow management, and staff productivity
• Collaborate with nursing, clinical, and support departments to ensure transportation services meet operational needs
• Develop and maintain strong working relationships with hospital leadership and key stakeholders
• Train, mentor, and onboard team members while promoting a culture of service excellence and accountability
• Ensure compliance with infection prevention standards, patient safety protocols, and all applicable regulatory requirements
• Support departmental budgeting goals and assist with managing operational expenses
• Analyze operational data, identify trends, and implement process improvements to enhance service levels and efficiency
• Foster a positive patient and guest experience through responsive, compassionate, and professional service
• Perform additional duties as assigned

Requirements

• Leadership experience in a hospital, healthcare, patient transport, hospitality, or customer service environment preferred
• Strong background in patient services, customer service, guest relations, or hospitality
• Excellent communication, relationship-building, and problem-solving skills
• Ability to analyze data, identify trends, and make informed operational decisions
• Experience leading, coaching, and developing frontline teams
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Basic computer proficiency and ability to navigate Windows-based systems and software applications

Schedule

Full time; primarily Monday through Friday with rotating weekends/holidays.

Benefits

• Medical
• Dental
• Vision
• Life Insurance / AD&D
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.