PATIENT FLOW MANAGER, HOSPITAL

Job Summary

As a Patient Flow Manager, you will lead a team of Patient Flow Coordinators and on-site Patient Transporters within a hospital setting. Key responsibilities include understanding and applying patient transport concepts, coordinating services, and ensuring compliance with regulatory agencies.

Key Responsibilities

• Understands and applies knowledge of basic patient transport concepts, infection control practices, and proper body mechanics
• Understands and determines, explains, and develops dispatcher logic and transporter activities; monitors and supervises dispatcher activity
• Coordinates Patient Transportation activities and services with other departments; develops service agreements as appropriate
• Ensures compliance with all regulatory agencies including but not limited to Federal, State, JCAHO, OSHA, and CDC
• Orients, trains, and develops all levels of personnel such as, dispatchers, trainers, transporters, couriers, drivers, and elevator operators
• Aids unit director in achieving financial objectives, ensures department operates within budget, and assists controlling departmental expenses
• Performs other duties as assigned

Qualifications

• Management experience in hospital environment and/or patient transportation is preferred
• Strong patient services, customer service, guest relations, or hospitality experience
• Analytical ability to interpret statistical data and to distinguish trends and other factors that impact operational activity
• Basic computer skills with Windows based Operating System; ability to troubleshoot system problems related to computer or software systems and initiate internal or external resolution to system issues
• An associate’s degree is preferred

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Disability Insurance
• Retail Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Pay

Details: https://info.flclearinghouse.com/

Schedule

Applications are accepted on an ongoing basis.