Patient Flow Coordinator, Full Time, Nights, Patient Flow Management Center, Stratford

About the role

The Patient Flow Management Center (PFMC) and Center for Operational Resource Efficiency (C.O.R.E.) work with patient care areas, support services, administration, and others to implement strategies ensuring seamless patient care, capacity management, efficient patient flow, and improved access and quality care. Their goals include reducing missed transfer opportunities, increasing targeted volumes, reducing unnecessary length of stay (LOS), and placing the right patient in the right setting at the right time. The department defines analytics needed to predict and drive real-time decisions, tracks metrics, and reports outcomes to foster an environment of continuous improvement.

Responsibilities

• Orients, coaches, evaluates, and schedules Patient Flow Coordinators to ensure timely patient placement across the Division 24/7.
• Maintains patient flow throughout and continuously evaluates bed placement progress according to the institution’s Patient Flow Plan.
• Coordinates and communicates with key personnel and departments, including Medical Staff, Nursing (Inpatient, ED, OR/ PACU, Procedural Areas), Ancillary Departments (Care Management, Radiology, PT/OT), Environmental Services, Patient Transportation, and the Jefferson Transfer Center.
• Participates in bed coordination for efficient bed utilization 24/7.
• In real time, expedites and prioritizes administrative issues to remove discharge barriers and address delays in care.
• Identifies and communicates quality and risk issues to relevant staff/departments in a timely manner.
• Maintains oversight of the EVS and Patient Transport Command Center to ensure bed cleans and patient transports are assigned according to bed prioritization needs.
• Provides leadership for Patient Flow Coordinators and collaborates with PFMC colleagues to address patient flow issues.
• Aids PFMC leadership in defining administrative triggers and feedback mechanisms to inform operational team members, physician leaders, and administrative teams to mitigate over-capacity situations.
• Aids PFMC leadership in developing strategies to manage surge in patient volumes.

Requirements

• High School education - Required
• Associates or Bachelors Preferred
• 1-2 years of Healthcare/Medical - Admissions Required

Qualifications

• MS Office (Outlook, Word, Excel)
• EMR Skills and Knowledge preferred
• Customer Service, Critical Thinking Skills, Problem Solving, Relationship Building, Interpersonal

Skills

• Real-time decision-making
• Bed coordination
• Communication and collaboration
• Quality assurance

Benefits

• Medical (including prescription)
• Supplemental insurance
• Dental
• Vision
• Life and AD&D insurance
• Short- and long-term disability
• Flexible spending accounts
• Retail plans
• Tuition assistance
• Voluntary benefits

Pay

$17.00 to $23.64 hourly

Schedule

Workday Night (United States of America)

Entity

Kennedy University Hospitals, Inc

Primary Location

18 East Laurel Road, Stratford, New Jersey, United States of America

Nationally Ranked

Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value.

Thomas Jefferson University

Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students.

Jefferson Health

Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region.

Jefferson Health Plans

Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Equal Opportunity Employer

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.