Patient Financial Services Support, Fiscal Services, Full Time JR11-2

Essential Duties & Responsibilities

• Assist patients with billing inquiries, payment arrangements, and account questions in a professional and courteous manner.
• Process patient payments and maintain accurate financial records.
• Review and update patient demographic and insurance information.
• Verify insurance coverage and assist with insurance-related account issues.
• Work with insurance companies regarding claim status, denials, and payment discrepancies.
• Process correspondence related to patient accounts, including statements and financial assistance documentation.
• Maintain accurate documentation within the hospital's billing system.
• Affix with payment posting, account reconciliation, and other fiscal support duties as assigned.
• Respond to patient and third-party inquiries by phone, email, and in person.
• Ensure compliance with HIPAA, hospital policies, and applicable federal and state regulations.
• Collaborate with other hospital departments to resolve patient account concerns.
• Perform general clerical and administrative duties to support the Fiscal Services Department.

Qualifications

• A high school diploma or GED is required.
• An associate degree in business, accounting, healthcare administration, or a related field is preferred.
• Previous experience in healthcare billing, patient financial services, medical office, insurance, or customer service is preferred.
• Knowledge of medical terminology, insurance plans, Medicare, Medicaid, and commercial insurance is preferred.
• Strong computer skills, including Microsoft Office, and the ability to learn hospital billing software are required.
• Excellent communication, customer service, and problem-solving skills are essential.
• A strong attention to detail with the ability to prioritize multiple tasks in a fast-paced environment is necessary.

Physical Requirements

• Prolonged periods of sitting while working at a computer.
• Frequent use of hands for typing and operating office equipment.
• Occasional standing, walking, bending, and reaching.
• Ability to lift and carry up to 20 pounds.
• Ability to communicate effectively in person and over the telephone.