Patient Financial Services Rep - Full Time

Be part of something bigger at MCH, where you'll collaborate with a diverse and knowledgeable team, contributing to the high-quality care we provide to our community. We value your passion for patient care and teamwork.

About the role

We are seeking a dedicated and detail-oriented individual to join our team as a Patient Financial Services (PFS) Representative. In this role, you will play a vital part in ensuring that our patients receive the necessary support and guidance regarding their financial responsibilities related to healthcare services received at our facility. The PFS role is essential in the revenue cycle operations of our organization and works collaboratively within the Patient Financial Services department.

Responsibilities

• Provides comprehensive financial counseling to patients, including explaining insurance coverage, benefits, and out-of-pocket expenses.
• Addresses patient inquiries regarding billing statements, insurance claims, and payment options in a timely and empathetic manner.
• Verifies insurance coverage and obtains necessary authorizations for medical procedures and services as required.
• Processes patient payments, sets up payment plans, and assists with financial assistance applications.
• Maintains accurate and up-to-date records of patient interactions, financial arrangements, and insurance information.
• Collaborates with other departments, including Billing, Admissions, and Clinical staff, to resolve patient financial issues and ensure a seamless patient experience.
• Adheres to all relevant regulations, policies, and procedures related to patient financial services and healthcare billing practices.
• Identifies opportunities for process improvement and contributes to the development and implementation of best practices in patient financial services.
• Upholds the values of MCH: Compassion, Collaboration, Honesty, and Respect.
• Performs other duties as assigned.

Qualifications

• High school diploma or equivalent required; Associate or Bachelor’s degree preferred.
• Prior experience in healthcare finance, medical billing, or customer service is highly desirable.
• Strong communication skills with the ability to explain complex financial concepts in a clear and understandable manner.
• Excellent interpersonal skills with a compassionate and patient-centered approach.
• Proficiency in using computer applications, including Microsoft Office and healthcare billing software.
• Detail-oriented with strong organizational and problem-solving abilities.
• Ability to maintain confidentiality and handle sensitive information with professionalism and integrity.
• Willingness to work collaboratively as part of a multidisciplinary team in a fast-paced environment.

Schedule

Full Time

Pay

Competitive salary based on experience.

Benefits

At MCH, you’ll find great opportunities for career advancement as well as personal and professional growth. Full-time employees enjoy:

• Health insurance
• Dental insurance
• Vision coverage
• Flexible spending accounts
• Life insurance
• Short and long-term disability insurance
• Accident and Critical Illness insurance
• Identity theft insurance
• Retirement savings plan
• Lifestyle spending account
• Free membership to local gym
• Generous paid time off plans
• Opportunities for professional development and training
• Positive work environment with a supportive team and opportunities for growth
• Scholarship opportunities
• Tuition reimbursement

About Monadnock Community Hospital

Monadnock Community Hospital (MCH) is a critical access hospital in beautiful, historic Peterborough, New Hampshire. For 100 years, we have provided outstanding care to our communities, earning a reputation for excellence that has made us one of New Hampshire’s most successful and beloved small hospitals. Join a culture of Compassion, Collaboration, Honesty, and Respect!

Our employees are the heart and soul of Monadnock Community Hospital. In every department and at every level, MCH employees go above and beyond to deliver an exceptional patient experience in an atmosphere that is healthy, friendly, respectful, and personally fulfilling.

About The Monadnock Region

A great place to live, work, and play. One of the best things about working at Monadnock Community Hospital is that you get to live in a community that offers an amazing quality of life. The state of New Hampshire consistently ranks in the Top Ten of all American states for its overall quality of life. Towns are small and friendly here, crime is low, schools are good, and the air and water are clean.

Balance meaningful work with a great life. Here in the Monadnock Region, you can enjoy a standard of living that is hard to match anywhere. Let’s start with our mountain for which we are named. Around the 3,165 foot Mount Monadnock with 100-mile views are forests, woods, lakes, and protected rivers providing abundant opportunities for hiking, biking, kayaking, fishing, cross-country skiing – you name it! And if you’re into the arts, the region also offers a lively arts scene, with galleries, theatres, and concert venues.

• New England community spirit
• Family-friendly
• Arts and culture
• All-season outdoor recreation
• Just 1.5 hours to Boston