Patient Financial Services

About the role

The Patient Financial Services Specialist (PFS) works within the Centralized Revenue Cycle Management structure in collaboration with leadership, billing, front office, and any third-party vendors.

Responsibilities

• Accurate reconciliation and management of both legacy and Athena patient balances
• Managing and escalating invalid balances
• Advocating and applying financial assistance and hardship resources
• Processing and managing credit card agreements, unapplied credits, and refunds
• Managing internal and external patient collection processes
• Maintaining clean and accurate patient demographic and financial data
• Answering patient billing inquiries and communicating patient balances