Patient Financial Service Rep Trauma Clinic

for each section heading. Inside each section, we need

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• for any list of duties/requirements/benefits. We must preserve all substantive information; do not invent or summarize away detail. We need to ensure we don't lose any info. Let's extract all substantive info and place appropriately. First, About the role: Should include: - Primary City/State: Casper, Wyoming - Department Name: Casper Trauma - Work Shift: Day (maybe schedule) - Job Category: Revenue Cycle - Intro: "Great careers start with great training. The people of Banner Health are focused on delivering excellent care to our patients. In return, we are committed to excellence in personal development for all our team members." - "We’re proud that Banner Health has earned Great Place To Work® Certification™ for the third consecutive year. We’re committed to a workplace culture where team members trust the people they work for, take genuine pride in their work, and enjoy collaborating with colleagues." - "Discover career opportunities and join our dedicated team of professionals." - Location description: "Living in Casper you will find that mountain trails, fishing, access to lakes are within minutes from the hospital. Being centrally located in the state also allows you to easily travel through the state to take in all Wyoming as to offer such as, the Big Horn Mountains, Thermopolis Hot Springs, and Yellowstone National Park to name a few. You will find that Casper is a city, yet has a small-town feel, often times coming in contact with patients and families in the community expressing thankfulness for the care you gave!" - About Banner Medical Group: "At Banner Medical Group, you'll have the opportunity to perform a critical role in the community where you practice. Banner Medical Group provides both primary and specialty care throughout the communities in which Banner Health operates. We do this in a variety of settings - from smaller group practices like our Banner Health Clinics in Colorado and Wyoming, to large multi-specialty Banner Health Centers in the metropolitan Phoenix area. We currently have more than 1,000 physicians and more than 3,500 total employees in our group and are seeking others to enhance our ability to deliver our nonprofit mission of providing excellent patient care." We could combine these into paragraphs. Now Responsibilities: Should include the duties list. We have multiple overlapping statements; we need to ensure we don't duplicate but preserve all. Could combine into a single
  list of duties. Let's compile a comprehensive list without redundancy. List items: - Coordinates a smooth patient flow process by greeting patients and checking patients in and out. - Answers phones. - Schedules appointments. - Registers new patients. - Collects and verifies insurance information. - Collects copays and deductibles. - Provides registration of patient and insurance information. - Obtains required signatures following established processes, procedures and standards. - Verifies insurance coverage. - Validates referrals and authorizations. - Collects patient liability. - Provides financial guidance to patients to maximize medical services reimbursement efforts. - Accurately posts patients at the point of service. - Releases information in accordance with organizational and compliance policies and guidelines. - Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary. - Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. - Assists in obtaining or validating pre-certification, referrals, and authorizations. - Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. - Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families. - Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. - Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes. - Schedules office visits and procedures within the medical practice(s) and external practices as necessary. - Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. - Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits. - Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations. - Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS. - Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws. - Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc. - Works independently under regular supervision and follows structured work routines. - Works in a fast paced, multi-task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness