Patient Financial Counselor - Behavioral Health

Job Summary

The Patient Financial Counselor, Behavioral Health Services, assists patients and families in understanding and managing the financial obligations of their care. This includes insurance verification, benefits education, financial screening, and the establishment of payment plans. The counselor also ensures alignment with the No Surprise Act and transparency with out-of-pocket costs.

Job Responsibilities

• Verify patient insurance coverage and eligibility for behavioral health services.
• Explains insurance benefits, coverage limitations and out-of-pocket costs to patients and families, and provides impactful customer service in sensitive and confidential situations.
• Affords assistance in applying for financial assistance programs, payment plans, if applicable.
• Conducts financial screenings and assesses patients' ability to pay using standardized guidelines.
• Serves as a resource for clinical staff regarding insurance related issues and changes in coverage criteria.

Qualifications

• High school diploma, Associate's degree in finance, healthcare administration, or related field preferred.
• Five years of experience in medical billing, patient financial services, or healthcare finance with experience in behavioral health.
• Seven years of experience in medical billing, patient financial services, or healthcare finance with experience in behavioral health strongly preferred.
• Bilingual is preferred.
• Working knowledge of commercial and government insurance programs (Medicaid, Medicare).
• Strong understanding of HIPPA regulations and confidentiality.
• Excellent interpersonal and communication skills with the ability to explain complex financial concepts.
• Detail oriented with strong organizational and time management skills.
• Proficient in electronic medical record systems.

Benefits

Rushford Center, part of Connecticut’s most comprehensive healthcare network, Hartford HealthCare, offers a comprehensive benefits package including:

• Medical and dental benefits.
• 401(k) plan with employer match.
• Generous paid time off with accrual starting on the date of hire, including seven paid holidays.
• Additional voluntary benefits as well as employee discount programs.

With locations around the state, Hartford HealthCare provides exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees- we provide a competitive benefits program designed to ensure work/life balance.