Patient Financial Counselor
Educate Patients
You will educate patients about healthcare payment options, financial assistance programs, account balances, and available payment arrangements.
Verify Insurance Coverage
You will verify patient insurance coverage and eligibility and support financial screening processes.
Communicate with Stakeholders
You will communicate professionally with patients and insurance companies by phone and fax to resolve financial and coverage-related questions.
Coordinate with Clinics and Teams
You will coordinate with clinics and internal teams to support patient care and ensure financial processes align with clinical needs.
Manage Accounts
You will verify that accounts are complete and ready for billing, including required supporting documentation and information.
Negotiate Payment Arrangements
You will negotiate and establish appropriate patient payment arrangements while following applicable policies and procedures.
Collect Payments
You will collect patient payments by phone and accurately update patient accounts, balances, and payment information.
Document Financial Activity
You will review and process patient and insurance forms, ensuring information is complete and accurate. Document financial activity and report payment information promptly and accurately.
Resolve Account Issues
You will apply knowledge of healthcare financial processes and regulations to help resolve account issues.
Communicate Effectively
You will maintain patient-centered, respectful, and transparent communication while protecting sensitive information.
Manage Priorities
You will manage multiple priorities efficiently in a fast-paced environment while maintaining accuracy and attention to detail.
Requirements
Less than 1 year of related professional experience is required, making this an accessible opportunity for early-career candidates with relevant skills and aptitude.
Demonstrated ability to communicate effectively with patients, insurance providers, colleagues, and other stakeholders through both written and verbal channels.
Strong organizational, analytical, and problem-solving skills, with the ability to prioritize multiple responsibilities.
General knowledge of HIPAA, medical insurance terminology, and healthcare financial processes.
Familiarity with ICD-9, ICD-10, HCPCS/CPT, medical terminology, and related healthcare coding practices.
Knowledge of the Fair Debt Collection Practices Act (FDCPA) and applicable collection and reimbursement regulations is beneficial.
Basic proficiency with Microsoft Word, Excel, automated billing systems, and standard office equipment.
Strong basic math and accounting skills, with the ability to accurately handle financial information.
Ability to work independently, exercise sound judgment, and remain attentive to detail.
Resourceful and adaptable team player who can build trusting relationships with patients, referral sources, and colleagues.
Positive, enthusiastic, and service-oriented attitude with a strong commitment to patient needs.
Demonstrated integrity, honesty, transparency, and respect in professional interactions.
Able to embrace collaboration, continuous improvement, and change while maintaining a focus on quality outcomes.
Availability to work Monday through Friday, 8:00 a.m. to 5:00 p.m. CST and/or PST.
Benefits
Salary: $17.75–$21.00 per hour, plus an annual bonus opportunity of up to 5% of base pay depending on applicable criteria.
Fully remote work arrangement.
8 paid national holidays plus 4 additional floating holidays.
Paid time off covering vacation and sick time.
Medical, dental, and vision insurance benefits.
401(k) savings and retirement plan.
Paid parental bonding leave for new parents.
Employee referral bonus program.
Mentorship opportunities for both mentors and mentees.
Student loan repayment assistance, depending on location.
Opportunities for regional and national travel and professional development.
Opportunities to participate in local and national volunteer and community events.
Patient-centered, collaborative workplace focused on professional growth and meaningful healthcare outcomes.
Pay
$17.75–$21.00 per hour, plus an annual bonus opportunity of up to 5% of base pay depending on applicable criteria.
Schedule
Remote work arrangement. Available Monday through Friday, 8:00 a.m. to 5:00 p.m. CST and/or PST.