Patient Financial Advisor - Patient Access Department: (Admitting, Outpatient Ambulatory Surgery Areas, & Adult ED) Night Shift: Monday – Friday 12am-8am (Including Rotating Weekends & Holidays)
About the role
The Patient Financial Advisor serves as the patient’s main point of contact and the face of NewYork-Presbyterian as the patient schedules, is approved for, and registers for treatment. Under the supervision of the Administrator, the Advisor is responsible for scheduling patients for visits, tests, and admissions; registering patients upon arrival; screening for medical necessity; and obtaining necessary pre-certifications and authorizations. These tasks must be completed with an emphasis on both accuracy, to ensure payment from third parties, and customer service, to foster a positive patient experience. This position is based in the Patient Access Department, covering Admitting, Outpatient Ambulatory Surgery Areas, and the Adult Emergency Department.
Responsibilities
- Schedule patients for visits, tests, and admissions
- Register patients upon arrival
- Screen for medical necessity
- Obtain pre-certifications and authorizations
- Ensure accuracy for third-party payment
- Deliver superior customer service to patients and families
Requirements
- High school diploma or GED
- One year of customer service experience
- Experience using electronic health information systems for registration and scheduling
Qualifications
- Associate’s degree (preferred)
- Spanish bilingual (preferred)
Schedule
Night shift: Monday–Friday, 12:00 AM – 8:00 AM, including rotating weekends and holidays.
Pay
Salary range: $32.74 – $34.66 per hour.
Location
New York, NY. On-site presence required; employees must live within a commutable distance. No travel reimbursement.