Patient Access - ED Full Time Day Shift

About the role

Responsible for ensuring a smooth and efficient patient check-in and discharge process by providing excellent customer service, collecting patient information, verifying insurance coverage explaining policies & procedures, and handling patient questions. Mon-Fri day shift, 7a‑3:30p. This position does not require direct patient care.

Responsibilities

• Greet patients in a professional and friendly manner
• Collect and verify patient demographic and insurance information, as well as enter information into systems
• Schedule appointments and confirm patient information
• Explain insurance and billing policies/procedures to patients
• Process payments and provide receipts
• Obtain pre-authorization for procedures as needed
• Handle patient questions, concerns and issues, while escalating any complex or difficult situations to patient access senior staff or manager

Requirements

• Full‑time day shift position in the Emergency Department
• High School Diploma or equivalent required (experience cannot be substituted for the degree)
• 1‑2 years of experience in admitting, scheduling, registration, or insurance verification preferred

Skills

• Knowledge of medical terminology and insurance verification procedures preferred
• Ability to work in a fast‑paced environment and handle multiple tasks
• Excellent communication and interpersonal skills
• Strong attention to detail and problem‑solving abilities
• Basic computer proficiency

Benefits

In addition to competitive base pay, Mass General Brigham offers comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable, and recognition programs designed to celebrate contributions and support professional growth.

Pay

$17.71 – $25.28 per hour (Grade 2)

Schedule

Monday‑Friday, day shift (7:00 a.m. – 3:30 p.m.), 40 hours per week.