Patient Experience Specialist Scheduling Reg Ref Mgmt II

Responsibilities

• Represent Catholic Health to consumers in a friendly, positive, and effective manner.
• Handle calls and inquiries into the Contact Center, ensuring all patient inquiries are addressed and resolved in a compassionate and timely manner.
• Maintain a working knowledge of Catholic Health service offerings, service workflows, and contact center technologies.
• Collaborate with Clinical Teams, Revenue Cycle Teams, and IT associates.

Qualifications

• High School diploma or equivalent required.
• Experience in Contact Centers preferred.
• Experience with scheduling and registration in healthcare preferred.
• One (1) year of experience in a customer service or call center setting preferred.