Patient Experience Specialist Scheduling Reg Ref Mgmt I

Responsibilities

• Represent Catholic Health to consumers in a friendly, positive, and effective manner.
• Provide exceptional customer service and strive to anticipate and meet the needs of consumers.
• Treat all consumers and colleagues with dignity and respect.
• Work collaboratively with colleagues to achieve quality and performance standards.
• Handle calls and inquiries into the Contact Center.
• Ensure all patient inquiries are addressed and resolved in a compassionate and timely manner.
• Maintain a working knowledge of Catholic Health service offerings, service workflows, and contact center technologies.
• Collaborate with Clinical Teams, Revenue Cycle Teams, and IT associates.

Requirements

• High school diploma or equivalent required.
• Customer service experience preferred.
• Knowledge of Healthcare and medical terminology preferred.
• Experience in Contact Centers preferred.

Knowledge, Skill and Ability

• Possesses basic customer service skills and empathy while interacting with patients.
• Demonstrates excellent, active listening skills.
• Shows comfort with Microsoft Word and Excel.
• Works well with computers and possesses good typing skills, at a speed of 45 words per minute, at minimum.
• Maintains a personal commitment to promoting high performance.
• Strives for continuous improvement.
• Maintains high energy and a positive attitude.
• Excellently time management, organizational and problem-solving skills.
• Strong oral and written communication skills.
• Thinks quickly and uses appropriate judgment.
• Demonstrates diplomacy and patience while interacting with consumers and colleagues.
• Demonstrates regular, consistent and punctual attendance.
• Must be able to work variable schedules.
• Able to interact with staff, colleagues and stakeholders in a respectful manner.
• Maintains a neat and professional appearance.