Patient Experience Specialist I

Your Mission

We are seeking a reliable and detail-oriented Patient Experience Specialist I to join our eye clinic.

Responsibilities

• Answer incoming calls on a multi-line phone system, respond to inquiries, and make outbound calls to patients promptly and courteously
• Register patients and verify patients’ records are up-to-date and accurate
• Verify personal and insurance information for services and procedures
• Schedule appointments and procedures
• Reschedule missed appointments and cancellations
• Process medical record requests
• Collect and process payments from patients
• Complete daily reconciliation of cash reports and monies collected
• Conduct other functions as requested by management

Requirements

• Strong communication, outgoing, and positive interpersonal skills
• Healthcare and service industry experience preferred
• Empathetic personality with attention to patient’s needs
• Strong organizational skills with attention to detail; ability to prioritize tasks
• Ability to work as a team member and uphold organizational standards and values
• Demonstrated computer literacy
• Excellent judgment, dependability, and diligence
• Demonstrated high ethical standards and integrity
• Demonstrated accuracy and thoroughness; monitors own work to ensure quality
• Customer and patient service orientation: prompt response to patient needs and ability to manage difficult or emotional customer situations with tact, empathy, and diplomacy
• Professionalism: displays positive outlook and pleasant manner, does not instigate, or participate in office gossip or negativity, keeps commitments, dresses appropriately, and is well-groomed
• Willingness to submit to a background check (drug screen for Ambulatory Surgery Centers only)

Benefits & Perks

• Medical, dental, vision insurance
• 401k plan
• Long-term disability
• Life insurance
• No nights or weekends = work/life balance
• Paid uniforms
• Paid vacation and holidays (+ two floating holidays)
• Tuition reimbursement opportunities
• Referral bonus opportunities
• Discount on designer eyewear
• Paid certified accreditation program

Physical Requirements

• Erecting force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
• Repetitive motion
• Substantial movements (motions) of the wrists, hands, and/or fingers
• Close visual acuity to perform an activity including viewing a computer terminal, extensive reading, interpretation, etc.
• Must be able to be stationary for prolonged periods of time

Cognitive Requirements

• Executes tasks independently
• Learns and memorizes tasks
• Maintains concentration/focus on tasks
• Performs task in a demanding environment requiring multi-task and prioritize work
• Comfortable working and interacting with large groups of people daily

Compliance

• Annual and as needed compliance training and testing