Patient Experience Specialist

About Roseman

A private, nonprofit institution preparing the next generation of healthcare leaders through innovation, compassion, and academic rigor. We believe those same values should guide how we treat our employees.

About the role

At Roseman University of Health Sciences, we believe exceptional healthcare begins with exceptional patient experiences. Roseman Medical Group is seeking a Patient Experience Specialist who is passionate about customer service, healthcare, and creating a welcoming environment for every patient who walks through our doors. As the hub of our clinic operations, you will play a vital role in ensuring patients receive seamless, compassionate, and efficient care from their first phone call through their final visit.

Responsibilities

• Welcome and assist patients in person and by phone
• Coordinate appointments, check-in/check-out, and patient communications
• Verify insurance eligibility and process authorizations
• Assist patients with billing questions and financial arrangements
• Process payments and maintain accurate records
• Support medical records requests and patient portal access
• Partner with clinical and administrative teams to ensure a smooth patient experience

Requirements

• High school diploma or equivalent
• At least one year of medical office or healthcare-related experience
• Strong customer service, communication, and organizational skills
• Experience with EMR/EHR systems and Microsoft Office
• Bilingual Spanish-speaking candidates are preferred

Benefits

• Collaborative and supportive team culture
• Opportunity to make a meaningful difference in patients' lives every day
• Mission-driven healthcare organization connected to a leading health sciences university
• Professional growth and development opportunities
• Work alongside providers dedicated to patient-centered care

Pay

$19.50 per hour