Patient Experience Representative
About the role
The temp casual Patient Experience Representative 1 plays a key role in delivering exceptional service to patients and ensuring a smooth, welcoming experience at the school of dentistry clinics. This position is responsible for greeting and assisting patients, managing appointment schedules, handling patient inquiries (in person, by emails, by phone), processing payments, and coordinating communication between patients and clinical staff. The work hours are 7:45 a.m. - 4:30 p.m., Monday – Friday. This in-person position requires regular and reliable attendance. The person in this position is considered essential personnel and is 100% on-site.
The University of Minnesota School of Dentistry is the state’s only dental school and the only dental school in the northern tier of states between Wisconsin and the Pacific Northwest. The School of Dentistry advances health through scientific discovery, innovative education, and the highest quality care for all communities. Our impact extends beyond dental offices to classrooms and clinics throughout the region. We educate dentists, dental specialists, dental therapists, dental hygienists, dental educators, and research scientists.
Responsibilities
- Patient Interaction & Appointment Management (40%): Greet and check in patients professionally; ensure accuracy of personal and insurance information; schedule, reschedule, and confirm appointments in-person and by phone; communicate wait times, appointment details, and clinic protocols clearly; route patients appropriately based on clinical needs and appointment types.
- Patient Registration & Records (25%): Complete and review patient registration for accuracy and completeness; maintain up-to-date, confidential patient records in compliance with HIPAA; prepare materials for new patient visits and coordinate documentation needs.
- Payment & Insurance Processing (10%):