Patient Experience Representative
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. No Job ID etc. Remove boilerplate. We need to parse the job description. Let's extract sections: - About the role: maybe the introductory paragraph: "Creates and manages provider’s surgery schedules, including in office procedure schedules and equipment. Maintains any changes or cancellations of surgeries for rescheduling and/or clinical follow up. Uses provider power plans to ensure all necessary orders are proposed, signed off and sent for hospital orders. Meets with pre-op patients to explain the surgery process." That's a description of role. Could be "About the role". We'll put that in
. - Responsibilities: The "Essential Functions" list includes many bullet-like sentences. We'll turn each into
- . Should we separate responsibilities and requirements? The posting includes "Essential Functions" which are responsibilities/duties. Then later "Skills" list. Then "Minimum Qualifications", "Preferred Qualifications", "Physical Requirements". Also location, schedule, pay, benefits.
Thus sections:
- Responsibilities (Essential Functions)
- Skills (list)
- Minimum Qualifications
- Preferred Qualifications
- Physical Requirements
- Benefits (mention of benefits package)
- Pay (hourly range)
- Schedule (Scheduled Weekly Hours 40)
- Location? Not a required heading but could be included under About the role? Not required headings list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. "Requirements" maybe combine Minimum and Preferred? But we have separate headings for Qualifications (maybe includes both Minimum and Preferred). The instruction: Use
- each.
Minimum Qualifications: "Two years of medical registration, billing, collection, scheduling, or insurance experience, Two years of customer service experience Working knowledge of word processing, spreadsheet, email, and calendaring programs."
We need to parse: It seems there are commas separating items. We'll make bullet list:
- Two years of medical registration, billing, collection, scheduling, or insurance experience
- Two years of customer service experience
- Working knowledge of word processing, spreadsheet, email, and calendaring programs
Preferred Qualifications: list:
- Associate's Degree. Degree must be obtained through an accredited institution. Education is verified.
- Two years at Intermountain Health as a PSR, MA or similar position
- Two years of experience working with patient access or two years of experience in and extensive knowledge in the health insurance industry (Commercial Insurances, Medicare, and Medicaid); health claims billing or Third Party contracts.
- EMR experience
- Bi-lingual - Spanish speaking
- Knowledge of medical terminology
- Versed in CPT/ICD codes
We'll bullet each.
Physical Requirements: paragraph: "Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs. Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately. Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc. For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles."
We'll put as
under Physical Requirements? But Physical Requirements not in the example headings list; but we could include as a section maybe under Requirements? However we have Requirements already used for Minimum Qualifications. Could we add Physical Requirements as a separate heading? The instruction says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but to be safe we could incorporate Physical Requirements into Requirements or Qualifications? But we already used Requirements for Minimum Qualifications. Could we rename Requirements to include both Minimum and Physical? Might be confusing. Better to follow the example headings exactly; we can omit Physical Requirements if not covered. But we must preserve ALL substantive information. If we omit Physical Requirements, we lose info. So we need to include it somewhere. Perhaps we can include Physical Requirements under Requirements heading (since it's a requirement). The heading "Requirements" could encompass both minimum qualifications and physical requirements. But we already have Minimum Qualifications as a separate bullet list; we could combine them under Requirements heading with subpoints? However the instruction says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't say we cannot have subheadings inside. But we should avoid extra headings not in list. We could have a single Requirements heading and under it include both minimum qualifications and physical requirements as paragraphs/lists. That would satisfy preserving info. Similarly Qualifications heading could contain Preferred Qualifications. Thus: - About the role - Responsibilities - Requirements (includes Minimum Qualifications and Physical Requirements) - Qualifications (Preferred Qualifications) - Skills - Benefits - Pay - Schedule We must not repeat job title. Now Benefits: The posting says: "We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn More About Our Comprehensive Benefits Package Here." We'll keep that as
. Pay: "The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $20.35 - $30.97". We'll put as
. Schedule: "Scheduled Weekly Hours 40". We'll put as
. Location maybe omitted. Now ensure we don't include boilerplate like EEO, scam warning, etc. Remove all that. Now produce HTML fragment. We'll structure:
About the role
...
Responsibilities
- ... ...
Requirements
Minimum Qualifications:
- Two years of medical registration, billing, collection, scheduling, or insurance experience
- Two years of customer service experience
- Working knowledge of word processing, spreadsheet, email, and calendaring programs
Physical Requirements:
Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs. Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately. Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc. For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.
Alternatively we could combine into one list but okay.Qualifications
Preferred Qualifications:
- Associate's Degree. Degree must be obtained through an accredited institution. Education is verified.
- Two years at Intermountain Health as a PSR, MA or similar position
- Two years of experience working with patient access or two years of experience in and extensive knowledge in the health insurance industry (Commercial Insurances, Medicare, and Medicaid); health claims billing or Third Party contracts.
- EMR experience
- Bi-lingual - Spanish speaking
- Knowledge of medical terminology
- Versed in CPT/ICD codes
Skills
- Medical Insurance Coding
- Computer Literacy
- Patient Care
- Health Care
- Medical Procedures
- Medical Terminology
- Electronic Medical Records (EMR)
- Surgeries
- Patient Safety
Benefits
We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have Qualifications heading that includes both minimum and preferred? Or we could have Requirements and Qualifications separate. The example list includes both Requirements and Qualifications. We need to decide.
We have Minimum Qualifications and Preferred Qualifications. Could put them under Qualifications heading with subpoints? But we must not invent headings not in list? It says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but suggests those as examples. Safer to stick to those headings. We could map:
- About the role: intro paragraph.
- Responsibilities: Essential Functions.
- Requirements: Minimum Qualifications.
- Qualifications: Preferred Qualifications.
- Skills: Skills list.
- Benefits: Benefits paragraph.
- Pay: hourly range.
- Schedule: Scheduled Weekly Hours.
Location maybe could be part of About the role or omitted; not required heading.
We must not include sections with filler like "commensurate with experience". We have actual content.
Now we need to preserve all substantive information. Let's extract details.
Intro paragraph (About the role):
"Creates and manages provider’s surgery schedules, including in office procedure schedules and equipment. Maintains any changes or cancellations of surgeries for rescheduling and/or clinical follow up. Uses provider power plans to ensure all necessary orders are proposed, signed off and sent for hospital orders. Meets with pre-op patients to explain the surgery process."
We'll put that as
. Responsibilities (Essential Functions): List each sentence as bullet. Let's extract bullet points: - Creates and manages provider’s surgery/hospital procedure schedules. - Maintains any changes, cancellations, rescheduling and/or clinical follow up on these schedules. - Uses Provider power plans to ensure all necessary orders are proposed, signed off and sent for hospital orders. - Obtains authorization for surgeries/hospital procedures by researching coverage and obtain prior auth for them. - Verifies eligibility and benefits. - Coordinates referral for patients that will go out of network. - Point of contact for surgery authorization questions. - Obtain proper CPT code from provider for authorization. - Proposes iCentra requirements to create a pre-surgical FIN# and to create required surgical scheduling card for the Hospital scheduler to pull the case information, where applicable. - Coordinate with the provider to ensures all necessary surgical/procedure equipment is requested for any special item that needs to be pulled from Hospital supplies or special equipment that needs to be brought in by surgical supply Reps. - Coordinates any necessary Hospital items with nursing staff at the Hospital. - Calls in surgical/procedure order for Providers the Hospital surgery/procedure scheduler day before cases. - Meets with surgery/procedure patients to explain the process. This includes pre-op labs, tests, or any pre-requisite that needs prior attention. - Coordinates with Providers and Medical Staff any red flag pre-operative health concerns for patient safety. - Scan and Document process in patient charts and relay cost estimations. - Investigate billing disputes for surgery/procedure. We need to ensure no duplication. Some sentences are repetitive but we keep as given. Now Skills list: "Medical Insurance Coding Computer Literacy Patient Care Health Care Medical Procedures Medical Terminology Electronic Medical Records (EMR) Surgeries Patient Safety". Likely each separated by spaces. We'll make