Patient Experience Representative

IDR is seeking a Patient Experience Representative to join one of our top clients for an opportunity in Brookline, MA. This role focuses on providing exceptional patient service and support within a healthcare setting, helping to enhance the overall patient experience through direct interaction and administrative tasks. The position is ideal for entry-level candidates seeking to grow their career in healthcare customer service.Position Overview for the Patient Experience Representative:Manage patient check-ins, including collecting copays and scheduling appointments.Answer phone calls and respond to patient portal messages professionally.Support administrative functions to ensure smooth patient flow and communication.Provide a welcoming environment and assist patients with their needs onsite.Contribute to the overall patient satisfaction and office efficiency.Requirements for the Patient Experience Representative:Prior experience in healthcare or customer service preferred.Excellent communication and organizational skills.Ability to work onsite at the Brookline location during scheduled hours.Strong interpersonal skills and a professional demeanor.Dependability with reliable transportation and a flexible schedule.What's in it for you?Competitive compensation packageFull Benefits; Medical, Vision, Dental, and more!Opportunity to get in with an industry leading organization.Why IDR?25+ Years of Proven Industry Experience in 4 major marketsEmployee Stock Ownership ProgramDedicated Engagement Manager who is committed to you and your success.Medical, Dental, Vision, and Life InsuranceClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.