Patient Experience Representative

Position Overview

• Manage patient check-ins, including collecting copays and scheduling appointments.
• Answer phone calls and respond to patient portal messages professionally.
• Support administrative functions to ensure smooth patient flow and communication.
• Provide a welcoming environment and assist patients with their needs onsite.
• Contribute to the overall patient satisfaction and office efficiency.

Requirements

• Prior experience in healthcare or customer service preferred.
• Excellent communication and organizational skills.
• Ability to work onsite at the Brookline location during scheduled hours.
• Strong interpersonal skills and a professional demeanor.
• Dependability with reliable transportation and a flexible schedule.

Benefits

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

IDR has 25+ Years of Proven Industry Experience in 4 major markets, offers an Employee Stock Ownership Program, a Dedicated Engagement Manager who is committed to you and your success, and has been named ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.