Patient Experience Representative

About the role

The Patient Experience Representative enhances the inpatient experience by assisting clinical caregivers with non-clinical tasks, monitoring patient satisfaction, and addressing concerns in real time.

Responsibilities

• Assist clinical caregivers with non-clinical tasks in a hospital inpatient setting.
• Monitor patients for non-clinical satisfaction and address concerns promptly.
• Maintain appropriate patient and professional boundaries, including handling physical touch, spiritual conversations, prayer, and end-of-life situations.
• Advocate for patient needs in a hospital environment.
• Utilize strong problem-solving, creative-thinking, customer service, and communication skills.
• Work independently with minimal supervision while maintaining strict confidentiality.
• Adapt to changing schedules and prioritize tasks effectively.

Requirements

• Outgoing and comfortable interacting with diverse patients and personalities.
• Culturally sensitive and respectful of differences in culture, ethnicity, religion, sexual orientation, and abilities.
• Strong computer and technology skills.
• Organized, detail-oriented, motivated, and able to multitask.
• Flexible and adaptable to changing work conditions.

Qualifications

• Associate degree or higher preferred.
• Two years of customer service experience in healthcare preferred.

Physical Demands and Work Environment

• Involves standing, walking, stooping, and occasional lifting or carrying of lightweight materials (up to 20 pounds).
• Requires extended periods of sitting or standing.
• Requires visual acuity, depth perception, and hand/finger dexterity for reading and operating computers/office equipment.
• May be exposed to infectious diseases; use of appropriate personal protective equipment (PPE) required.