Patient Experience Representative

About the role

You will be responsible for timely and professional communication with patients and clients, including providing accurate information regarding services, appointments, and the facilities. You will serve as the primary point of contact for inbound and outbound call management, providing customer service regardless of the call's purpose. Escalation of calls as needed based on patient/client interactions to the appropriate department is also your responsibility.

Responsibilities

• Timely and professional communication with patients and clients
• Providing accurate information regarding services, appointments, and facilities
• Serving as the primary point of contact for inbound and outbound call management
• Providing customer service regardless of the call's purpose
• Escalating calls as needed based on patient/client interactions to the appropriate department

Requirements

• Two to three years of customer service experience, preferably in a call center environment or high-volume physician office setting
• Strong critical thinking and analytical skills, along with the ability to communicate clearly and effectively
• Computer skills, including word processing and spreadsheet usage
• PREFERRED: Bilingual (English/Spanish)
• Strong background in patient care environment

Qualifications

• Two to three years of customer service experience, preferably in a call center environment or high-volume physician office setting
• Strong critical thinking and analytical skills, along with the ability to communicate clearly and effectively
• Computer skills, including word processing and spreadsheet usage
• PREFERRED: Bilingual (English/Spanish)
• Strong background in patient care environment

Benefits

• Health insurance
• Flexible Spending and Health Savings Accounts
• disability coverage and additional voluntary plans
• 401(k) plan, including company match
• Paid Time Off
• No on-call, no holidays, no weekends
• Remote position
• $15-18/hour

Pay

$15-18 / hour

Schedule

8 hour shift

Work Setting

Remote

Work Location

Remote (Not eligible for CA employees)