Patient Experience Navigator- Float (Per Diem)

Position Responsibilities

• Care Coordination Support: Meet with the patient (and caregiver/family) prior to discharge to:
  • Coordinate scheduling of all necessary outpatient appointments (e.g., primary care, specialty follow-up, diagnostics, home health, rehab) to occur within the optimal timeframe.
  • Identify potential barriers (transportation, financial, social support, language/literacy) to successful post-discharge care.
  • Document patient education and identify required post-discharge services/resources.
  • Ensure that the scheduling aligns with physician recommendations, availability, patient preferences, and insurance networks.
• Patient Experience & Advocacy: Provide comfort items such as food, beverages, and blankets to patients. Educate patients and families about their care plan, the outpatient follow-up, roles of different providers, and how to self-manage aspects of their care. Solicit feedback from patients about their discharge and transition experience; collaborate with the call-center or patient experience teams to identify improvement areas.
• Responsible for outreach efforts to establish and maintain positive working relationships with colleagues (physicians, office staff, nurses, etc.).
• Conduct purposeful rounds to connect with patients, identify needs, and resolve concerns in real time. Collaborate with clinical and non-clinical teams to ensure a smooth and supportive patient journey.
• MyChart Support: Guide patients and families through MyChart enrollment and usage. Assist with username/password resets and other basic technical troubleshooting.

Qualifications

• Required Experience: 2-3-years’ experience in a healthcare setting, customer service, or concierge.
• Required Education: High School required; Associate’s degree preferred.
• Training / Certification / Licensure: Health care experience including medical terminology and managed care strongly preferred.

Benefits

• Virtua offers a comprehensive package of benefits for full-time and part-time colleagues, including, but not limited to:
• medical/prescription, dental and vision insurance;
• health and dependent care flexible spending accounts;
• 403(b) (401(k) subject to collective bargaining agreement);
• paid time off, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, colleague and dependent life insurance and supplemental life and AD&D insurance;
• tuition assistance, and an employee assistance program that includes free counseling sessions.

Pay

• $19.54 - $29.20 Hourly