Patient Experience & Growth Manager

About the role

This role owns patient growth and experience. You will:

• Build relationships with local physicians, gyms, and community partners
• Represent the clinic at events and through local outreach
• Generate new patient leads through community engagement
• Follow up with prospective patients in a timely and professional manner
• Answer questions, build trust, and guide individuals toward scheduling visits
• Create a welcoming, professional, and supportive environment in the clinic
• Ensure patients feel valued, understood, and motivated to continue their journey
• Support retention through follow-up, encouragement, and accountability
• Aid in marketing and brand support

Responsibilities

Growth & Community Outreach

• Build relationships with local physicians, gyms, and community partners
• Represent the clinic at events and through local outreach
• Generate new patient leads through community engagement

Lead Follow-Up & Conversion

• Follow up with prospective patients in a timely and professional manner
• Answer questions, build trust, and guide individuals toward scheduling visits
• Track and manage leads to improve conversion rates

Patient Experience & Retention

• Create a welcoming, professional, and supportive environment in the clinic
• Ensure patients feel valued, understood, and motivated to continue their journey
• Support retention through follow-up, encouragement, and accountability

Marketing & Brand Support

• Aid in social media content, testimonials, and local marketing initiatives
• Support reputation building through patient experience and reviews

Qualifications

• Strong communication and relationship-building skills
• Experience with customer-facing roles or patient interaction
• Comfortable with outreach, networking, and follow-up
• Organized, proactive, and results-driven
• Empathetic and passionate about helping people improve their health

Skills

• Excellent interpersonal and communication skills
• Ability to build and maintain strong relationships
• Outreach and networking experience
• Proactive and organized approach to tasks
• Passion for helping others improve their health

Benefits

Not specified

Pay

Base salary of $50,000–$55,000, based on experience.

This role offers strong upside through performance-based incentives tied to patient growth, retention, and overall clinic success. Full details will be discussed during the interview process.

Schedule

Clinic hours are currently:

• Monday: 8:00 AM – 1:00 PM
• Thursday: 1:00 PM – 7:00 PM
• Friday: 7:00 AM – 1:00 PM
• Saturday: 8:00 AM – 12:00 PM

The remaining hours are dedicated to outreach, follow-up, and administrative work. These hours are structured but offer some flexibility based on clinic and community needs.