Patient Experience Coordinator, Plastic Surgery

About The Role

This is a front-of-house role that blends the warmth and precision of a luxury guest experience with the structure of a medical practice. You will be the first face patients see and the steady hand guiding them through their journey, from their very first phone call or consultation through post-procedure follow-up. This role suits someone who is equally comfortable running a polished front desk and building genuine, trusted relationships with patients during a meaningful and often personal experience.

Key Responsibilities

Front Desk & Reception

• Warmly greet and check in patients and guests, setting the tone for a luxury, white-glove experience from the moment they arrive
• Manage a multi-line phone system, answer patient inquiries, and route calls appropriately
• Schedule, confirm, and manage appointments across providers, treatments, and procedures
• Maintain a polished, organized, and welcoming front-office environment at all times
• Process check-in/check-out, collect payments, and manage patient intake paperwork and consent forms
• Maintain accurate patient records within Adoreal's EHR system

Patient Coordination

• Guide patients through pre- and post-procedure instructions, answering questions and easing any concerns with warmth and confidence
• Coordinate closely with physicians, aestheticians, and clinical staff to ensure a seamless patient experience
• Proactively follow up with patients to confirm appointments, check on recovery, and support retention and satisfaction
• Help patients navigate financing, scheduling, and logistics tied to their treatment plans
• Uphold the discretion, privacy, and elevated service standards expected in a luxury medical practice

Requirements

• Must live locally in or near Naples, FL — this is an on-site role
• Polished, presentable, and professional in appearance and demeanor at all times
• Highly organized, detail-oriented, and diligent — comfortable managing multiple patients, schedules, and priorities at once
• A proactive self-starter who anticipates needs rather than waiting to be told
• Genuinely comfortable working in a medical/clinical environment and interacting closely with patients
• Excellent written and verbal communication skills, with a warm, client-service orientation

Background (highly preferred)

• Prior experience in aesthetics, cosmetics, dermatology, plastic surgery, or another medical/clinical setting
• Alternatively, experience in high-end luxury hospitality — five-star hotels, resorts, or luxury spas — with a strong service pedigree