Patient Experience Coordinator (Peoria location) - Onsite

You Will:

• Assist in supporting operational excellence.
• Ensure clinic operations run smoothly and timely daily.
• Emphasize customer/patient care excellence, privacy, compliance, and serve in a dynamic health setting.
• Welcome patients and conduct check-in with required forms.
• Work in partnership with Prosano leadership to provide seamless and integrated service to our patients.
• Lead the scheduling and patient visit coordination functions within the practice management system.
• Ensure patients are always delighted with the level of care they receive.
• Act as an ambassador in the local community by nurturing relationships with other healthcare providers, social/community organizations, and marketing partners.
• Perform other duties as assigned.

You Have:

• Experience in a patient-facing or customer-facing position.
• Excellent patient or customer service and communication skills.
• A flexible and positive attitude.
• A proactive and adaptable working style; able to cover tasks as they arise.
• Impeccable judgment.
• Proficient PC skills.
• Medical experience.
• A high school diploma or GED required (bachelor’s degree preferred).
• A Basic Life Saving (BLS) Certification required.
• An active Arizona fingerprint clearance card.
• Proof of vaccination - Prosano Health Solutions employees will need to comply with center vaccination requirements and provide full proof of vaccination status as part of the pre-employment screening process.

Our Commitment and Vision:

Prosano Health Solutions does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group. Our vision is to create healthcare transformation across the state of Arizona through the intentional design of vertically integrated offerings and new care-delivery assets that address the total continuum of care and achieve health equity for all members.

Corporate Responsibilities:

Comply with BCBSAZ corporate and departmental policies and procedures, including, but not limited to Code Blue, Compliance, HIPAA, Computer Responsibility, Accreditation Standards, Attendance, Staff Qualifications and Quality Management Accountabilities.