Patient Experience Consultant, Patient and Family Advisor Program

About the role

Be part of something remarkable This Patient Experience Consultant position will have a primary focus on supporting the Patient & Family Advisor (PFA) Program. The consultant will serve as a key point of connection between Patient Experience, internal staff and providers, and Patient & Family Advisors, ensuring strong relationships, effective program operations, and meaningful integration of the patient and family voice across the organization.

Responsibilities

• Build and maintain strong, collaborative relationships with Patient & Family Advisors (PFAs), staff co-chairs, and organizational partners to support meaningful and effective patient and family engagement.
• Coordinate the day-to-day operations of the Patient & Family Advisor Program, ensuring consistent communication, coordination, and follow-through across advising activities.
• Coordinate PFA recruitment, onboarding, and ongoing engagement to support a diverse, prepared, and engaged advisor community.
• Serve as a primary resource for staff seeking to partner with PFAs, helping identify appropriate opportunities for engagement and supporting successful advisor participation.
• Coordinate and manage virtual advising opportunities, connecting organizational teams with PFAs to gather timely patient and family perspectives on programs, materials, processes, and improvement initiatives.
• Maintain the PFA database and program records, ensuring advisor information, participation, interests, and engagement activities are accurate and current.
• Partner with staff co-chairs and other stakeholders to support Patient & Family Advisory Councils and other formal patient and family engagement structures.
• Monitor PFA participation and program activity to identify opportunities to strengthen advisor engagement, expand participation, and improve program processes.
• Support the development of tools, resources, communications, and processes that make