Patient Experience Consultant

About the role

Provides unique patient experience and service excellence subject matter expertise and leadership to drive change.

Responsibilities

• Leads key Patient Experience improvement initiatives primarily in the inpatient setting.
• Makes sure patient satisfaction ratings are monitored and collaborates in determining benchmark and target performance goals.
• Identifies opportunities for improvement in patient satisfaction and experience.
• Develops recommended action plans for improvement.
• Coordinates and supports stakeholders and clients in execution of action plans to improve patient experience.
• Makes sure the process and outcomes related to improving patient experience are monitored, identifies challenges and barriers, and coordinates resolutions to overcome barriers in collaboration with key team members and stakeholders to ensure success.
• Provides training curriculum and content development, and logistical facilitation, and delivery support.
• Coaches and mentors individuals, providers, nurses and non-clinicians who have patient contact, to improve their ability to achieve higher levels of patient satisfaction.
• Solicits and provides key inputs in support of communication and awards and recognition programs.
• Provides regular communication to leadership on improvement process measures and project timelines and progress.

Requirements

Minimum of 5 years-Managing people, processes, or projects
Minimum of 5 years-Customer Service

Qualifications

Master's Degree- (Preferred), Bachelor's Degree-Healthcare Related Degree

Skills

• Office Administration

Benefits

• Full benefits (health, dental and vision) starting on day one
• Generous paid time off (PTO) plan that allows you to accrue time quickly
• Tuition reimbursement up to $5,000 per calendar year
• MyHealth Rewards wellness program to improve your health while earning a financial incentive
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance

Geisinger

Founded more than 100 years ago by Abigail Geisinger, the system now includes ten hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,700 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. Learn more at geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Our Vision & Values

KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
EXCELLENCE: We treasure colleagues who humbly strive for excellence.
LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

Our Benefits

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and prescription coverage.