Patient Experience Consultant

Work Schedule: 100%, day shift working Monday – Friday, 8:00 am – 5:00 pm. This is a hybrid position with a homebase at 7974 UW Health Court, Middleton, WI, but may need to cover other UW Health hospital sites. You will work a minimum of one day per month on-site but up to five days on-site per month based on the needs of the department.

About the role

Foster a culture of improvement, efficiency, and innovative thinking as you engage partners in delivering remarkable patient experience. Build trusting partnerships across the system as you educate and coach patient experience best practices. Establish trust in leading and participating in cross-functional improvement work across the system. Utilize patient experience data to help inform improvement work.

Responsibilities

• Foster a culture of improvement, efficiency, and innovative thinking
• Engage partners in delivering remarkable patient experience
• Build trusting partnerships across the system
• Educate and coach patient experience best practices
• Lead and participate in cross-functional improvement work
• Utilize patient experience data to inform improvement initiatives

Requirements

• Bachelor's Degree in business administration, health care, or related field (Required)
• Master's Degree in Business Administration, Health Care Administration, Nursing, Industrial Engineering, or other health-related field (Preferred)
• 2 years of healthcare experience with at least one (1) year of patient experience focus (Required)
• 1 year of experience performing process improvement/coaching, patient/customer relations, or management experience (Required)
• 5 years of patient experience-focused work in a large healthcare environment (Preferred)
• 2 years of experience working with volunteer programming (Preferred)

Benefits

• Health and dental insurance
• Paid time off
• Retirement plans
• Two-week paid parental leave and adoption assistance
• Flexible schedules and shifts for work-life balance
• Access to UW Health Employee Wellbeing Department resources (emotional, financial, and physical well-being support)
• Tuition benefits for career advancement coursework
• Referral bonus for referring candidates to open positions