Patient Enrollment Specialist - Transitions of Care
About the role
CareBridge Health is a proud member of the Elevance Health family of companies, within our Carelon business. CareBridge Health exists to enable individuals in home and community-based settings to maximize their health, independence, and quality of life through home-care and community based services. The Patient Enrollment Specialist – Transitions of Care is responsible for new and existing patients.
How You Will Make An Impact
- Reviewing and prioritizing patient census
- Reaching out to patients to explain services and enrolling them into the appropriate programs based on the line of business
- Providing support by addressing inquiries and scheduling the initial and annual appointments
- Enters documentation into the designated systems
- Associates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers
- Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment
- Strong verbal and written communication skills, both with virtual and in-person interactions
- Attentive to details, critical thinker, and a problem-solver
- Demonstrates empathy and persistence to resolve caller issues completely
- Comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts
- Associates in this role will have a structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary
- Performs other duties as assigned
Minimum Requirements
Requires a HS diploma or equivalent and 1 year of experience in call center, sales, health care or customer focused environment; or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities, And Experiences
Bilingual in English and any of the following languages preferred: Spanish, Russian, Chinese, Vietnamese, Arabic, and Korean.
Schedule & Location
This role works four (4) 10-hour shifts per week on a rotating schedule, 8:00am - 7:00pm CST. Every other weekend (Saturday and Sunday) is required. Training schedule: Monday – Friday; 8:00am – 5:00pm CST for the first 2 weeks. Location: Virtual. Alternate locations may be considered if candidates reside within a commuting distance from an office.
This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.