Patient Enrollment Representative

About the role

Making an average of 120 outbound calls per day to prospective patients and their caregivers, guiding them through the enrollment process, and supporting medically complex and vulnerable seniors.

Responsibilities

• Make an average of 120 outbound calls per day to prospective patients, using call center technology to educate, answer questions, enroll patients, and schedule an onboarding call with a pharmacy technician.
• Guide prospective patients through the enrollment process using an approved script, making sure they understand the steps and commitment to becoming a Mosaic patient.
• Accept and respond to inbound calls from prospective and current patients, completing each call according to procedure.
• Make follow-up calls to reschedule patients, confirm appointments, and ensure onboarding steps are completed.
• Document interactions, outcomes, and enrollment appointments accurately in Mosaic’s systems.
• Use multiple communication channels, including digital messages, to move patients through onboarding on time.
• Collaborate with provider and doctors’ offices to review onboarding status and support a smooth transition into Mosaic’s services.
• Escalate patient complaints or concerns promptly to the appropriate supervisor.
• Meet department performance metrics, including outbound call volume, appointments scheduled per day, schedule adherence, and quality targets.
• Protect patient confidentiality and follow all applicable laws and organizational guidelines.

Requirements

• At least 1 year of contact center, patient-facing provider office, or customer service experience.
• Prior proven ability to manage a high volume of outbound calls while consistently meeting performance targets.
• Strong, persuasive, and empathetic communication style with the ability to build rapport quickly and explain a service clearly by phone.
• Exceptional attention to detail and accurate data entry for clear documentation.
• Discretion and care when handling sensitive or confidential patient information.
• Ability to work independently from a dedicated, distraction-free home office and handle continuous calls throughout the workday.
• Reliable home internet of at least 100 Mbps with wired ethernet access.

Preferred

• Prior experience with CRM systems and enrollment communications.
• Pharmacy experience.
• Bilingual English and Spanish.

Conditions of Employment

• All offers of employment are contingent upon the successful completion of a comprehensive background check and pre-employment drug screening.

Compensation

The expected pay range for this position is $18.00 to $20.00 per hour. This role is also eligible for a quarterly incentive program. Actual compensation within the range is determined by factors including experience, skills, and internal equity.

Benefits

• Medical, dental, and vision coverage with prescription benefits, with Company paying 100% of the employee-only premium.
• A Health Savings Account with company contributions.
• A 401(k) retirement plan with an employer match.
• Company-paid life, long-term disability, and accidental death and dismemberment insurance, with voluntary short-term disability available.
• An Employee Assistance Program and a benefits Customer Advocate service.
• Paid time off and paid company holidays.
• Company-provided equipment.
• Support for professional development and training.

Equal Employment Opportunity

RxAnte, and subsidiary Mosaic Pharmacy Service, are equal opportunity employers. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.