Patient Engagement Specialist, Research and Clinical Trials

Responsibilities

• Completes daily reviews of all patient video submissions when ingesting medications, and responds as appropriate per engagement and escalation protocols, and documents actions taken
• Updates and maintains a database of patient-level notes daily
• Conducts data entry, data quality check, and data reconciliation exercises to ensure consistent documentation
• Conducts technical training with study sites to help patients use Scene Health’s mobile application and to resolve technical challenges when using the web platform
• Prepares written reports and maintains records of program monitoring activities
• Works collaboratively with a cross-functional team to identify, develop, evaluate, and refine new processes and features of the Scene Health program
• Provides management with patient feedback and/or recommendations for program and product improvement

Requirements

• 3-5 years of related experience
• High school diploma
• Excellent oral and written communication skills
• Strong interpersonal skills
• Proficiency with database systems and mobile applications
• Bilingual in English and Spanish

Preferred Qualifications

• Bachelor’s degree in a healthcare related field or equivalent experience
• Experience in a healthcare, clinical research, or a digital health setting
• Familiarity or experience with substance use/abuse and mental health care and programs, especially recovery support services and peer support approaches
• Directly Observed Therapy, peer counseling, or other community health work experience