Patient Engagement Specialist II

Responsibilities

• Answer inbound patient calls to support scheduling, general medical questions and help coordinate patient needs.
• Manage medical provider schedules/reschedules/cancel appointments as requested.
• Triage patient calls to assess severity/complexity/appropriate action of call.
• Timely website appointment request/custom form maintenance.
• Interact as a resource to staff on website questions and issues.
• Talk to patients having problems with the website and solve website/EMR issues.
• Relay and explain lab/radiology, and other results to patients.
• Relay provider message/instructions.

Requirements

• High School Diploma
• Dependable & punctual
• Desire to serve patients
• Good verbal and written communication skills
• Must be able to type 40-50 WPM (words per minute)
• Preferred: Medical Assistant Diploma & Certification, Experience using an electronic medical record, 1 year of experience in healthcare

Benefits

• Health, Dental and Supplemental benefits
• 401k with employer match
• Paid Time Off
• Associate Discounts

Schedule

Monday to Friday

Medical Specialty

Primary Care