Patient Engagement Specialist II

Be the voice patients trust. If you have strong customer service experience, especially in a healthcare call center, and thrive in a fast-paced, high-volume environment, this role is an excellent fit. Our Patient Engagement Specialists are the first point of contact for thousands of Austin families, and your work directly shapes their care experience.

For 35+ years, our independent, physician-owned practice has delivered relationship-driven care across five locations. Our team believes healthcare can be better—more personal, more accessible, and more compassionate.

About the role

Onsite only — not a remote role
Location: 5625 Eiger Road, Suite 200, Austin, TX 78735

Schedule

• Monday–Friday 8:00 AM–5:00 PM
• Monday–Friday 7:00 AM–4:00 PM
• Saturdays: 1–2 per month (7:45 AM–1:00 PM)

Pay

$18–$19 per hour

Responsibilities

• Answer up to 75 inbound patient calls daily with professionalism, empathy, and accuracy
• Schedule appointments, transfer calls, and create detailed messages for clinical teams
• Research patient inquiries including medical record status and general questions
• Triage patient concerns to determine urgency and next steps
• Manage provider schedules, including reschedules and cancellations
• Process website appointment requests and custom forms
• Assist patients with portal/website/EMR troubleshooting
• Support staff with website or portal questions
• Work in a large, high-volume office with 25 providers

This is not a front-facing role — it is 100% call-center-based patient support.

Requirements

• 1 year of customer service experience (healthcare strongly preferred)
• Strong multitasking ability in a fast-paced, high-call-volume environment
• Excellent verbal and written communication
• Dependability and punctuality
• Ability to type 40–50 WPM
• A genuine desire to help patients

Qualifications

• Healthcare call center or medical office experience (preferred)
• Experience with EMR systems (preferred)
• At least 1 year of healthcare experience (preferred)

Benefits

• Health, Dental, and Supplemental Benefits
• 401(k) with Employer Match
• Paid Time Off
• Employee Discounts
• A supportive, mission-driven team that values your work