Patient Engagement Specialist I (Escondido)

About the role

Family Health Centers of San Diego (FHCSD) is one of the top 10 largest federally qualified health centers (FQHCs) in the country, operating more than 90 sites across San Diego County. Services include adult care, chronic disease management, pediatrics, comprehensive women’s care, dental, vision, case management, physical rehabilitation, speech therapy, infectious diseases, behavioral health, substance use counseling, and a variety of specialty services. FHCSD also offers supportive services to the unsheltered.

Responsibilities

• Develops, identifies, and provides referrals, within and outside of FHCSD, and effectively monitors and tracks such referrals.
• Effectively communicates with and recruits new patients into the clinic’s or program’s system of care, interacting well with community members and patients from diverse social, cultural, and economic backgrounds.
• Effectively leverages community resources in raising awareness of FHCSD, establishes and maintains good working relationships with community partners, and uses the community resources to connect new and existing patients with FHCSD.
• Participates in and supports the effective planning, development, execution, and evaluation of patient engagement plans.
• Effectively investigates leads for patient recruitment and engagement opportunities.
• Performs other duties as assigned.

Qualifications

• At least 1 year of experience working in sales, patient engagement, community education, community health, or providing outreach programs is required; specific experience in program area may be required depending on assignment.
• Average of 1 year of experience in a similar role is preferred.
• Associate's Degree with a focus on psychology, sociology, social work, communication, public health or a related field strongly preferred or relevant work or life experience may substitute for the degree.
• High School diploma or GED equivalent required or equivalent combination of education and experience that provides the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements.
• Traveling between sites and other locations is required as an essential function of the job.

Skills

• Ability to maintain good interpersonal interactions with clients and co-workers as a member of a multi-disciplinary community health team with a diverse multi-cultural population.
• Ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high-workload environment.
• Basic computer literacy ability to comply with department needs and expectations (i.e., inputting information into a database and Microsoft Office Suite experience).
• Bilingual (Read, Speak & Write) in English/Spanish required.
• Intermediate ability to investigate leads for patient recruitment and engagement opportunities.
• Intermediate written and verbal communication skills.
• Knowledge of the community resources, health and social service systems in San Diego County and skill in establishing working relationships with community partners.
• Knowledge of the current science and practices related to the health topic for the assigned program.

Benefits

Competitive Salary with Excellent Benefits
Retirement Plan with Employer Match
Paid Time Off, Extended Sick Leave and Paid Holidays
Medical/Dental/Vision/FSA/Life Insurance
Employee Discounts and Wellness Programs