Patient Engagement Specialist I

About the role

We are rapidly expanding our operations as we build new partnerships across the healthcare spectrum. We are looking for an experienced, customer-centric individual to grow our patient engagement arm. As a Patient Engagement Specialist I, you are often the first voice of Sprinter Health. We are looking for someone that can use their voice to support patients in their care journey through convenient, at-home services.

Responsibilities

• Review and follow up on inbound requests received from patients.
• Utilize deep prospecting techniques to outreach patients in a personalized and engaging way.
• Use an auto-dialer tool to make 150 to 200 outbound calls to patients daily, engaging with 80 to 100 patients and booking an average of 19 appointments each day.
• Use strong communication skills to build trust with prospective patients and caregivers to encourage and motivate them to schedule their appointments.
• Educate patients on the importance of receiving their ordered services and the benefits of in-home care with Sprinter Health.
• Develop a strong understanding of the care model of each of our partners to address any patient questions.
• Collaborate with other representatives and healthcare professionals to ensure a seamless patient experience.
• Escalate patient questions and concerns to other teams for additional support as needed.
• Perform other duties and/or projects as assigned.

Requirements

• At least 2 years of outbound call center experience, including at least 1 year in the healthcare industry.
• Proficiency in using electronic health record (EHR) systems and other healthcare software.
• Excellent written and verbal communication skills.
• Proven skill managing multiple channels of communication including phone, email, and chat.
• Experience with Zendesk (preferred).
• Experience with Five9 (preferred).

Skills

You will thrive at Sprinter Health if you:

• Are flexible and have humility as well as a sense of humor.
• Are a strong and personable communicator.
• Excel at last-minute problem solving and out-of-the-box thinking.
• Are highly organized and love to follow a process.
• Have experience working in an on-demand service or healthcare environment.
• Thrive in a fast-paced, high-pressure environment.

Benefits

• Medical, Dental, and Vision coverage.
• 401K with a match.
• Flexible PTO.
• Generous parental leave (16 weeks for the birthing parent, 8 weeks for the non-birthing parent).
• $10,000 lifetime max for infertility/fertility treatment.