Patient Engagement Specialist

Job Description Summary ‎ Patient Engagement Specialist II Millennium Physician Group (Onsite) Location: 610 19th St Columbus, GA 31901 $18.00 - $20.00 per hour Full-Time | Monday-Thursday 8:00 AM-5:00 PM, Friday 8:00 AM-12:00 PM Join Our Team Millennium Physician Group is seeking a Patient Engagement Specialist II to join our growing team in Columbus, Georgia. As the first point of contact for our patients, you will play a vital role in delivering exceptional customer service and ensuring a positive patient experience. This position is ideal for someone who thrives in a fast-paced healthcare environment, enjoys helping others, and has previous healthcare call center experience. The successful candidate will demonstrate professionalism, attention to detail, strong communication skills, and the ability to remain calm under pressure. ‎ How Will You Make An Impact & Requirements ‎ What You'll Do Answer incoming patient calls and provide exceptional customer service.Schedule appointments for new and existing patients.Identify patient needs, clarify information, and provide accurate solutions.Handle patient inquiries and resolve concerns efficiently and professionally.Screen and transfer calls to the appropriate staff members.Follow established protocols for urgent or time-sensitive patient situations.Maintain accurate patient documentation and update records as needed.Collaborate with medical practices and internal departments to ensure seamless patient care.Meet performance goals and quality standards in a team-oriented call center environment.Perform other duties as assigned. Qualifications Required High school diploma or GED.MUST HAVE 1-2 years of healthcare call center experience.Strong verbal and written communication skills.Excellent customer service and problem-solving abilities.Ability to work in a fast-paced environment while maintaining attention to detail.Proficiency with computers and electronic medical record systems.Strong organizational and multitasking skills.Ability to work independently and as part of a team. Preferred Experience in a medical practice or healthcare setting.Previous appointment scheduling experience.Familiarity with medical terminology and healthcare workflows. What We're Looking For We Are Seeking Someone Who Has a positive, patient-focused attitude.Is energized by helping people and solving problems.Demonstrates professionalism and empathy in every interaction.Communicates effectively with patients, providers, and team members.Adapts well to changing priorities and maintains composure under pressure.Takes ownership of their work and strives for excellence. Schedule Monday-Thursday: 8:00 AM - 5:00 PMFriday: 8:00 AM - 12:00 PM Compensation & Benefits $18.00 - $20.00 per hourMedical InsuranceDental InsuranceVision Insurance401(k) Retirement PlanPaid Time Off (PTO)Paid HolidaysOngoing training and professional development opportunities Apply Today If you're passionate about providing outstanding patient service and have healthcare call center experience, we'd love to hear from you. Join Millennium Physician Group and help make a difference in the lives of our patients every day. ‎ Compensation Range $18.00 to $27.00 The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.