Patient Encounter Associate- Non Cancer Infusion - Full Time Days

Responsibilities

• Greets patients in person and by telephone and updates their insurance/demographic information in the practice management system.
• Gathers registration and financial information for patient pre-registration, enters the information into the practice management system and ensures all entries are complete and accurate.
• Answers phones for the practice; schedules, re-schedules and cancels patient appointments based on established protocols.
• Contacts patients at home to confirm scheduled and canceled appointments.
• Checks in patients upon arrival at the practice and performs full registration, including: verification of demographics, completion of financial screening, prioritizing and verifying insurance as appropriate with third-party providers, making follow-up appointments, discussing MSMCs self-pay policy for new patients, completing of Medicare as Secondary Payer questionnaire if appropriate, and having patient read and sign NOPP.
• Ensures the patient has paid, or collects, the appropriate co-pay under the direction of billing management, and provides the patient with a receipt as per cash-control protocols.
• May perform simple to moderately-complex charge entry tasks or enter payments collected from patients and prepares Cashiers deposit.
• Facilitates prior authorization and appointment scheduling for diagnostic testing requested by providers for patients in EPIC.
• Reviews status of waiting room on a regular basis and advises patients of wait times.
• Ensures prior approval and other required procedures are met prior to delivery of care, by working collaboratively with other hospital departments.
• Reconciles daily patient schedule with encounters closed.
• Works billing edit reports and reviews encounters which may require correction.
• Scans documents into EPIC on a daily basis.
• Participates in system development and process improvement by providing feedback to Manager regarding issues in registration and change posting that impact negatively on operations.

Qualifications

• HS/GED; Associates degree preferred
• 1 year physician practice experience
• Must have a minimum of one week training on-site which will be provided by practice
• PREFERRED: experience in a medical office setting, utilizing a computer system for physician scheduling