Patient Care Associate 1; Full-Time; Days

Summary

Patient Care Associate provides patient focused, age-specific, information and clinical based support to patients through the utilization of appropriate health information equipment/systems.

Responsibilities

• Uses a systematic process to provide/modify care and patient/family education.
• Assists health care team with simple procedures; prepares supplies & equipment; provides patient/family support, assists in positioning patients, sets up/or remove equipment etc.
• Under direction, performs a variety of tasks associated with generalized patient care (vital signs, feeding, mobility, drainage, and personal hygiene: bath, dressing, bed making/linen changes etc.).
• Utilizes specialized equipment as needed when providing patient care.
• Cleans assigned area after patient's treatment, as needed according to departmental procedures.
• Takes and picks up food orders for patient's kitchen evaluation.
• Assists in the fabrication of adaptive and assistive equipment, i.e. washing mitts, wheelchair gloves, safety belts, straps, etc.
• Keeps the storage closet in order and stocked.
• Assists with office duties as needed.
• Assists and provides support to the health care team including set-up, equipment prep, clean up and restocking and specimen labeling.
• Attentive to patient care needs that meets clinical goal for routine visits.
• Responsive in meeting patient flow processes that reduce patient waiting time for procedures.
• Adjusts work pace, as directed to meet volume demands of clinical unit.
• Demonstrates flexibility and willingness to support delivery model of care as defined by ANM/NM.
• Schedules appointments for referrals/consults as assigned, minimizes distractions.
• Consistently adheres to time outs prior to start of surgical and invasive procedures per policy.
• Fulfills all unit specific and organizational skills/competencies, certifications/licensures, as required by the nursing area.
• Performs phlebotomy function as assigned.
• Employees assigned to units performing phlebotomy function must have completed an accredited phlebotomy program.
• Utilizes job and unit specific equipment as required.
• Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise).

Requirements

• Generally requires 0 to 3 years of related experience.
• Completion of an approved Medical Assistant or Nursing Assistant training program is required.
• Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines.
• Ability to communicate effectively in both oral and written form.
• Ability to handle difficult and stressful situations with critical thinking and professional composure.
• Ability to understand and follow instructions.
• Knowledge and skill in use of job appropriate technology and software applications.
• Maintains current all unit specific and organizational skills/competencies, certifications/licensures, as required by the nursing area.
• Medical Assistant Certification OR Certified Nursing Assistant license, including Phlebotomy is required.
• Employees hired into PCA classification before 08/09/2020 are grandfathered in for the certification / license requirement.
• Incumbents performing phlebotomy function must have a proof of completion of an accredited phlebotomy program.
• American Heart Association Basic Life Support (BLS) and any additional applicable life support certification for Healthcare Providers is required upon hire with at least 6 months validity and maintenance at JHS for the duration of employment.

Qualifications

• Education: Completion of an approved Medical Assistant or Nursing Assistant training program is required.

Skills

• Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines.
• Ability to communicate effectively in both oral and written form.
• Ability to handle difficult and stressful situations with critical thinking and professional composure.
• Ability to understand and follow instructions.
• Knowledge and skill in use of job appropriate technology and software applications.

Benefits

N/A

Pay

N/A

Schedule

Monday-Friday 7am-3:30pm