Patient Coordinator (PRN)

About the role

MedQuest Imaging, a trusted partner of Novant Health, is seeking dynamic individuals to join our team. We’re a premier manager of outpatient diagnostic imaging facilities, dedicated to our team members' growth and development. With a PRN position, you get the ultimate flexibility. Instead of a fixed schedule, you’ll receive your shifts two weeks to a month in advance, giving you plenty of time to plan around your life. This role is designed to support the team during PTO and other coverage needs, so while it won’t provide full-time hours, it does offer a great opportunity to gain experience, stay active in the field, and enjoy a dynamic workflow. One of the key advantages of PRN is its built‑in variety. Some weeks you might work just one day, while others you could be scheduled two or three—making it perfect if you’re looking for flexibility, balance, and control over your schedule.

Facility: OrthoCarolina Ballantyne
Location: 15825 Ballantyne Medical Place Charlotte
Position Type: PRN with opportunity to advance to full-time role.
Work Schedule Details: As needed to cover PTO during the week and on weekends. All hires must be able to attend 7 days of training during the week (M-F).

Responsibilities

• Serve as the initial point of contact with patients, referring physicians, and the general public on the imaging center’s behalf
• Welcome all patients and their family members into the imaging center
• Make patients and all visitors feel comfortable
• Anticipate and attend to the needs of our patients
• Check patients in
• Answer the telephone and route incoming calls to the appropriate party
• Schedule patient appointments
• Collect balances from patients’ financial responsibility at time of service
• Perform other front office/desk duties as necessary

Qualifications

• High School Diploma or equivalent
• 0–2+ years of experience working in a customer support role or hospitality field
• Strong customer service background and focus
• Professional written and verbal communication skills
• Working knowledge and ability to perform accurately and efficiently on computer
• Demonstrated ability to multi-task
• Ability to work in a fast-paced environment

Preferred Skills

• Experience working in a physician practice or other type of medical services office
• Knowledge of medical terminology
• Prior patient collections experience in a medical setting
• Medical records experience
• Bachelor’s Degree