Patient Coordinator - PRN

About the role

Bennett & Bloom Eye Centers is seeking a Patient Coordinator to join our team on a PRN basis. Our offices are open Monday-Friday from 7:30am-5:30pm. The ideal candidate must have open availability to work any/all shifts within these hours, which may require working a little earlier or later as needed.

Requirements

• High School Diploma or GED Equivalent
• Favorable result on Background Check
• Basic computer skills
• Strong customer service skills
• Excitement to learn and grow

Essential Duties and Responsibilities

• Provide exceptional customer service during every patient encounter (in person or via phone)
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
• Answer phones (both external and internal); assure prompt, courteous service at all times
• Prioritize patient and doctor time with urgency
• Double check insurance authorizations to ensure completion and build accurate flow sheets
• Knowledge of common fees charged for common visits
• Check out patients and collect correct payments
• Manage patient flow in the office
• Complete daily reconciliations / close day / countdown cash drawer
• Comply with all company policies and procedures including HIPAA
• Perform general office duties and cleaning as assigned by manager

Other Skills and Abilities

• Reliable transportation to travel between multiple work locations with minimal notice
• Desire to gain industry knowledge and training
• Ability to grow, adapt, and accept change
• Consistently create a positive work environment by being team-oriented and patient-focused
• Able to work over 40 hours to meet the needs of the business
• Ability to interact with all levels of employees in a courteous, professional manner at all times

Education

A high school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experience.

Physical Demands

• Regularly use hands to finger, handle, or feel
• Frequent standing, walking, and sitting
• Frequent lifting and/or moving up to 10 pounds and occasionally lifting and/or moving up to 25 pounds
• Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Benefits

• Health/dental/vision insurance
• Employer-paid life insurance
• Paid Time Off (PTO)
• Employer-matched 401k
• Monthly incentive programs
• Generous employee purchase program
• Family purchase events
• Certification reimbursements
• A leadership team that knows everyone by name and loves to promote from within