Patient Coordinator-Multispecialty-Queens Blvd, NY-Full Time-Day-Offsite

About the role

As the Offsite Patient Coordinator, you will greet and establish first contact with patients, either in person or via telephone. You will confirm and update patient demographics, perform scheduling, and verify insurance to ensure patients have appropriate coverage for their physician visits.

Responsibilities

• Greet patients in person or via telephone and update their insurance/demographics in the practice management system.
• Ensure the physician accepts the insurance patients present with; verify insurance prior to or at the time of patient arrival.
• Communicate with appropriate staff regarding patient arrivals and ensure medical records are available for the physician.
• Process and update HIPAA-related paperwork and other institutional forms as necessary.
• Collect or retrieve referrals or insurance authorizations as required.
• Review the status of the waiting room routinely and keep patients advised of wait times.
• Ensure patients pay co-pays or collect co-pays under the direction of billing staff, providing receipts following established cash-control processes.
• Schedule follow-up appointments as needed and provide patients with guidelines for requesting medical records.
• Perform simple charge entry tasks, enter payments collected from patients, and prepare cashier deposits.
• Answer phones for the practice and schedule appointments.
• Follow all HIPAA and other governmental or state agency requirements for handling PHI documents.
• Initiate reminder phone calls for next-day appointments.
• Perform other related duties as assigned.

Note: Duties are mutually exclusive and may not be performed by the same employee.

Requirements

• High school graduate or GED.
• Minimum of one year of physician practice experience.
• Must complete a minimum of one week of on-site training provided by the practice.

Qualifications

• Preferred experience in a medical office setting, utilizing a computer system for physician scheduling.

Pay

The salary range for this role is $16.50 - $32.50 hourly. Actual salaries depend on experience, education, and operational need. The range does not include bonuses, incentive pay, differential pay, or other forms of compensation or benefits.

About the Employer

The Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with over 48,000 employees across eight hospitals, more than 400 outpatient practices, and over 300 labs. Mount Sinai advances health for all people by tackling complex healthcare challenges through innovation, education, and high-quality care.

Mount Sinai is committed to fostering an inclusive environment where everyone can contribute to excellence. The organization values diversity, equity, and inclusion, ensuring all team members feel valued, respected, and empowered to grow. Leaders at Mount Sinai challenge outdated practices and promote a culture of respect and continuous learning to improve patient care and workplace experiences.