Patient Coordinator / Medical Receptionist - Full-Time, Year Round

About the role

Grand Rapids Ophthalmology is seeking a Patient Coordinator to join their team in Grandville, MI.

Responsibilities

• Provide exceptional customer service during every patient encounter (in person or via phone).
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Prioritize patients' time, as well as doctors' time and schedule.
• Manage patient flow in the office.
• Knowledge of common fees charged for common visits and collect correct payments.
• Complete daily reconciliations / close day / countdown cash drawer.
• Perform general office duties and cleaning as assigned by manager.

Qualifications

• Ability to interact with all levels of employees in a courteous, professional manner at all times.
• Desire to gain industry knowledge and training.
• Demonstrates initiative in accomplishing practice goals.
• Ability to grow, adapt, and accept change.
• Consistently creates a positive work environment by being team-oriented and patient-focused.
• Commitment to work over 40 hours to meet the needs of the business.
• Reliable transportation that would allow employee to go to multiple work locations with minimal notice.

Education and/or Experience

• Minimum Required: High school diploma or general education degree (GED).
• One year of related experience and/or training; or equivalent combination of education and experience.
• No licenses or credentials required.

Systems and Technology

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook.

Physical Requirements

• This role requires a variety of physical activities to effectively perform essential job functions.
• Frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%).
• Employees must be able to lift, carry, push, and pull items up to 25 lbs.
• Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology.
• Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time.
• Occasional driving or climbing may also be necessary.