Patient Care Coordinator (Medical Receptionist) - Full Time

Essential Position Duties

• Greeting warmly and maintain a friendly, welcoming relationship with all patient care coordinators, and any external connections.
• Clearly communicates with all staff, including clinical and corporate employees, in a friendly and courteous manner.
• Works closely with Billing Department, Physical Therapists and Aide staff to assure smooth patient flow.
• Maintains patient confidence and protects operations by keeping information confidential.
• Participates in and adheres to, as required, the HIPAA Policies and Procedures of Therapy Partner Group.
• Reviews Copay collection reports and helps identify accounts that may need to be reviewed.
• Audits Journeys/Dashboard to ensure they are being worked on in a timely manner.
• Audits Payer Direct Portal to ensure notes are being uploaded/AUTH’s pulled.
• Checks FOC Chats to ensure messages are being responded to and worked on.
• Chart audit day/s in advance to ensure we have charts with documents and AUTH’s as required.

Minimum Position Requirements

• Thorough knowledge of Microsoft Office; Raintree PMS experience is a +
• Possess strong customer service skills.
• Must be organized and able to manage multiple priorities.
• Ability to communicate complex information in a well thought-out, easily understood manner, both orally and in writing in a variety of settings and styles.
• Ability to communicate in an honest, direct, and professional manner, relating well to others to build rapport and effective relationships.
• Ability to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others, and give and receive feedback objectively.
• Must be able to identify and problem solve.
• Possess dedicated team player attributes.
• Ability to multi-task responsibilities while maintaining a positive and friendly atmosphere with the patients nearby.

Education And Experience

• Education: High School diploma or equivalent.
• Experience: Data Entry, System Dashboard and or Worklist Completion Projects a plus. At minimum, 1+ year(s) of consistent experience in a front desk role & thorough knowledge of Microsoft Office Suite required. Medical/Healthcare front office experience is strongly preferred.

Physical Requirements And Working Conditions

• Requires prolonged sitting, some walking, bending, stooping, reaching, and stretching.
• Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, telephone, calculator, and other equipment.
• Requires a normal range of hearing and eyesight to record, prepare, and present reports.