Patient Coordinator - Infusion - Full Time, Days

About the role

NYU Langone Hospital—Suffolk is a 306‑bed medical center providing care to residents of eastern Long Island, home to the Knapp Cardiac Care Center, a modern ambulatory surgical pavilion with women's imaging, a sleep laboratory, and bariatric surgery, a Provisional Level 2 Trauma Center, a Primary Stroke Center, and multiple outpatient sites. We have an exciting opportunity to join our team as a Patient Coordinator - Infusion - Full Time, Days (Monday‑Friday 10:00 AM‑6:00 PM; alternating Saturdays 8:00 AM‑4:00 PM). In this role you will ensure appropriate patient treatment plans are followed, coordinate follow‑up care needs by scheduling appointments or enrolling patients in programs, and assess compliance with medical treatment plans via telephone or on‑site visits.

Responsibilities

• Supervisory Responsibilities: None; reports to Supervisor of Support Services.
• Under the supervision of the Administrative Director, create a customer‑friendly environment using exemplary customer service skills.
• Greet patients upon entry, obtain demographic information from patients and family, pre‑register patients scheduled for the unit, support operational flow of the infusion unit, and maintain a well‑organized, friendly environment.
• Interview patients to complete documents, case histories, and forms such as intake and insurance forms.
• Compile and record medical charts, reports, and correspondence using a computer and various software programs.
• Transmit correspondence and medical records by mail, email, or fax.
• Perform general office management including scheduling and confirming patient diagnostic appointments, surgeries, and medical consultations.
• Communicate appropriately with PAT and patient access for pending procedures.
• Answer telephones and direct calls to appropriate staff.
• Receive and route messages and documents such as laboratory results to appropriate staff.
• Maintain medical records, technical library, and correspondence files.
• Perform clerical and administrative functions such as ordering and maintaining an inventory of supplies.
• Retrieve and enter patient lab results and medication profiles, including follow‑up on any additional required or outstanding documentation.