Patient Coordinator I - Rehabilitation and Human Performance

About the role

The Patient Coordinator I greets and establishes first contact with patients, or performs in a call center capacity. Responsibilities include confirming and updating patient demographics, verifying insurance, processing HIPAA-related paperwork, collecting co-pays, scheduling follow-up appointments, and performing related administrative tasks.

Responsibilities

• Greet patients in person or via telephone and update insurance and demographics in the practice management system.
• Verify that the physician accepts the patient’s insurance; confirm prior to or at the time of the visit.
• Communicate patient arrival to appropriate staff and ensure the medical record is available for the physician.
• Process and update HIPAA-related paperwork and other institutional forms as necessary.
• Collect or retrieve referrals or insurance authorizations as required.
• Monitor waiting room status and keep patients advised of wait times.
• Ensure patient has paid co-pay or collect co-pay under billing staff direction; provide receipt following cash-control processes.
• Schedule follow-up appointments as needed and provide guidelines for requesting medical records when necessary.
• Perform simple charge entry tasks, enter patient payments, and prepare cashier’s deposit. Note: duties are mutually exclusive and may not be performed by the same employee.
• In a call center capacity (Faculty Practice Associates): answer phones, schedule appointments, initiate reminder calls for next-day appointments, and comply with HIPAA and other governmental requirements for handling PHI.
• Perform other related duties as assigned.

Qualifications

• High school graduate or GED.
• One year of physician practice experience.
• Minimum of one week of on-site training provided by the practice.
• Preferred: experience in a medical office setting using a computer system for physician scheduling.
• IDX or other practice management system experience preferred.