Patient Coordinator I-OB/GYN

About the role

The Patient Coordinator I greets and establishes first contact with patients, or performs in a call center capacity. Responsibilities include greeting patients, updating their insurance/demographics, verifying insurance, communicating with staff, processing paperwork, ensuring patient records are available, collecting/coordinating payments, and scheduling follow-up appointments.

Responsibilities

• Greet patients either in person or via telephone, and update their insurance/demographics in the practice management system.
• Ensure patients have appropriate insurance for the physician they are seeing.
• Verify insurance prior to patients' arrival or at minimum at time of arrival before visit.
• Communicate with appropriate staff regarding patients' arrival, and ensure that patients' medical record is available for the physician.
• Review status of waiting room on a routine basis and ensure patients are kept advised of wait times.
• Ensure patients have paid co-pay or collect co-pay under direction of billing staff, providing patient with receipt following established cash-control processes.
• May schedule patient for follow-up appointment as needed. Provide patient with guidelines for requesting medical records, if necessary.
• May perform simple charge entry tasks or enter payments collected from patients and prepare Cashiers deposit.
• Note: duties are mutually exclusive and may not be performed by the same employee.
• Performs in a call center capacity (Faculty Practice Associates)
• Answer phones for practice and schedule appointments.
• Follow all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents.
• May initiate reminder phone calls for next day appointments.

Qualifications

• High School graduate/GED.
• 1 year physician practice experience.
• Must have a minimum of one week training on-site which will be provided by practice.
• Prioritize experience in a medical office setting, utilizing a computer system for physician scheduling.
• IDX or other practice management system experience preferred.